Frequently Asked Questions
1. TakeTones Basics
What is Royalty Free Music?
It’s a type of licensing which allows the customer to use the purchased music without any additional fees. In a nutshell, you pay once for the license you need and use the music as long as you want.
How can I download a preview?
There are a few buttons beside each track - Choose license, Download preview, Add to favorites, See all versions. Clicking on “Download Preview”, you’ll be able to choose a preview version to download (full, 40s, 30s, 14s).
Who composes the music?
TakeTones is a team of international musicians sharing the passion for high-quality music and paying attention to the details. We are actively growing our music library and accepting new authors.
You can find it here: taketones.com/page/privacy-policy.
Do I need a license to use the music?
Yes, sometimes you may need to provide the license agreement to YouTube or other media platforms. Once the transaction is completed, the automatically generated license is available for download from My Account -> Orders.
Can I use your music for free?
Yes, you can use our music for free for non-commercial projects such as home videos and non-monetized YouTube content. Such usage is covered by a Free Creative Commons License which is only valid if you credit us in the video description. IMPORTANT: You can download and use NO MORE than 10 Free Creative Commons Licenses per month.
How long is the license valid?
The licenses are valid forever. Please note that each license has its unique number, so we insist on using one license for one end product.
I want to buy a lot of tracks at once, can I have a discount?
If you want to buy 20+ licenses, please contact our customer support (email@example.com), and we’ll be glad to give you a special offer.
Are there any restrictions on use of your music?
The license allows you (your client or your employer) to use the purchased music for business and personal needs. You can not sell our music, make songs of it and distribute them, or re-distribute the music to the third parties. All the tracks are protected by copyright.
Can I make a song or release an album of the purchased music?
No, because all music at TakeTones is protected by copyright. You can not add lyrics over the music track or re-mix it and distribute as your own.
My YouTube video has been claimed. What do I do?
Sometimes this happens. Don’t worry! You didn’t do anything wrong. Just dispute the claim providing the license attached to the track. If this doesn’t help, contact us at firstname.lastname@example.org, and we’ll solve the problem shortly.
Can I apply ContentID to your music in my YouTube video?
No, as the author of the music item retains ownership of the item, and your claiming rights to the music will be considered as copyright violation.
Can I return or upgrade the license?
Unfortunately, it’s not possible to upgrade the license through Your Account. However, this can be done on an individual basis. Just drop us a message at email@example.com.
Where can I find more info on your licensing system?
Take a look here: https://taketones.com/page/license and here: https://taketones.com/blog/taketones-music-licensing-system-the-ultimate-guide
3. Buying and Item Support
How to purchase a license?
To choose and buy a license, you need to click the “License” button beside the track to open the menu, select the license type and click “Add to cart”. Then go to Cart to complete your order. Next, follow the instructions to make a payment. All transaction on our website are processed by Paddle system. We don’t keep your personal data (including credit card number). Payments are secure. You may also choose “Pay Now” option which allows to buy one license directly through acquiring service bypassing the Cart page.
How soon do I recieve the license after the purchase?
As soon as your transaction has been processed, you will immediately be transferred to the page where you can download a zip archive with the music and the license file. You can also download all previously purchased tracks and licenses on Orders page in your account.
Where is the link to the music and license that I purchased?
All purchased licenses and tracks automatically appear on the “Orders” page in your account, and you can download any of them at any time.
Where can I find the order invoice?
All the invoices are available on Orders page in Your Account. You can check them and edit the business/personal details at any time.
Can I issue a license refund?
You can request a refund for the license by mail firstname.lastname@example.org in the following situations: 1. You mistakenly bought a license for the wrong music track. The term contacting us, in this case, should not exceed 3 days from the date of purchase. 2. You want to upgrade your license. That is, to return this one and buy a more expensive one. In this case, the return period is not limited We consider each situation individually. Our response to a refund request can take up to 48 hours. After a successful refund, the money will be credited to your account within 30 business days.
How do I sign up for a subscription?
To buy a subscription, go to Subscription page and choose a Subscription plan. Then follow the instructions to make a payment. The transaction will be processed by Paddle system. If you have a promo code, you need to enter it before the transaction is processed.
How many tracks am I allowed to download with subscription?
Good news: downloads are unlimited.
How to download subscription items?
After subscribing, a “Download” option will become available in the “License” menu beside the track.
How to manage my subscription?
You can adjust the subscription settings at Your Account.
Can I upgrade the subscription plan?
You can upgrade the subscription plan in your account. Please note, that if you cancel the subscription and then subscribe to a lower plan, all items downloaded with the higher plan will not be available to you. Now you can only upgrade to the same period plan, for example, Creator (monthly) to Business (monthly). A billing date stays the same. By far the most confusing aspect of plan changes is how existing payments are factored into the amount charged to the customer. When changing plans, System will prorate the subscription costs. As an example, say the customer is billed on the 1st of every month, and you execute a plan change half-way through the billing cycle (in this case, mid-month on a monthly cycle - eg. the 15th of the month). In this case, the customer has already paid $10 and used half of that (because they’re half-way through the month). When the customer is switched to the new plan which has a price of $30.00, the unused portion of their previous cycle (in this case $5) is applied as a credit. The cost of the new plan for the rest of the billing cycle (ie. the remaining 15 days of the month) would be $15. Applying the $5.00 credit to this amount, results in a prorated cost of switching from the Basic to the Pro plan of $10. This amount will be added to their next billed amount. The next billed amount, at the start of the next month, would also reflect the payment required on the new plan for that upcoming month: $30. Thus the next billed amount would be for total of $40 ($30 for their upcoming billing cycle, and $10 for the prorated amount of their previous cycle). Note that in this example of changing between monthly subscriptions the plan change would not alter the billing date or cycle. The customer will not be billed $40 at the point the plans are switched, the charge is reflected in the next billed amount (which remains on the same billing cycle as both plans have the same (monthly) billing frequency.
Do I need to take all my videos down if I cancel the subscription?
If you have produced and published your videos during a subscription period, you don’t have to remove them as they are covered by an indefinite license and can remain on the web forever. However, according to our rules, you can only produce and publish videos when your subscription is active. This means that you can not subscribe, download as many tracks as you want, then cancel the subscription and start publishing videos being unsubscribed.
Can I have a refund for the subscription that has been auto-paid?
Yes, you can request a refund within 24 hours after such payment by emailing us - email@example.com. the Refund will occur within 30 days of the request. At the same time, you should understand that without a subscription, you will not be able to download previously downloaded tracks from the Orders section, as well as without an active subscription, you can not publish new projects, as well as use music in public places (in bars, restaurants, shopping centers, and so on)
How long does a subscription license last?
A subscription license is perpetual If you have produced and published your videos during a subscription period. Such videos can remain on the web forever. However, according to our rules, you can only produce and publish videos when your subscription is active. This means that you can not subscribe, download as many tracks as you want, then cancel the subscription and start publishing videos being unsubscribed.
If I purchase a subscription plan, will I have a license for each track?
Yes. Regardless of membership type (subscription or pay-per-license), when you download the track the license is automatically created for you. The licenses are available on Orders page in your account, and can be downloaded at any time.
Can I use the same song multiple times on multiple projects?
Each license has its unique number, so we insist on using one license for just one end product. However, if you produce a series of several episodes, you can use one license for multiple videos of this series. Examples of such usage are: audio logo in several videos on one topic, TV show intro, cut down version of an ad, etc.).
If I purchase a subscription plan, do I still need to buy a license for each song I'd like to use?
Once you've purchased a subscription plan, there is no need to pay anything in addition for the licenses. We provide 2 subscription plans: Creator and Business. If you would like to use the music for a project that isn't covered under the scope of your subscription plan, you may purchase a license for it.
Is it safe to make a purchase on your website?
All payments on our website are processed by secure system Paddle. It’s absolutely safe to make online purchases from TakeTones. We do not keep your personal data or credit card information.
What payment methods are available on your website?
You can pay by card (we accept Visa, Mastercard, and American Express) or via PayPal or ApplePay.
What is VAT, and why is the final cost more than it says on your website?
A VAT is a value added tax which can be charged additionally according to your country of residence. Some countries have no VAT. Our system automatically calculates VAT and includes it in your invoice.
What is Full track, Loop, and Short version?
Video editors typically have to edit the audio track for the video. To make your editing easier, once you’ve purchased a license we provide you with not just a single audio but with a package of versions and loops. A Full Track is a complete musical composition, usually of the longest duration. Short versions are 3 music clips of 15, 30 and 60 seconds. They are specially designed for Tv and radio ads, but can also be used for any type of short projects. A Loop is a piece of audio track that endlessly repeats itself, or “loops”. With loops, you can easily compose a track of any length (for example, an hour-long version for a stream or vlog).
In what format will the music be sent to me?
You will get a zip archive with all versions and loops in .wav 44100Hz, 16bit.
Can I download the track and license again after purchase?
Yes, just go to the Orders page and click Download button beside the track or license file.
Can I change my personal details (login, e-mail address, password)?
Yes, you can do it on Profile page.
How do I find My Account?
Click on the User icon in the top right-hand corner of the site.
Can I add music to Favorites?
Yes, just click on the Plus beside the track.
Will the voiceover still be present after I purchase a license?
No. The “TakeTones.com” voiceover is only present in a preview.
Music for Your Video
Royalty Free Music